The Paging screen is used to send a page to one or multiple recipients at the same time. The recipients can be the members of a message group, those currently on-call for an on-call group, an individual person or function, or the members of a user’s personal message group.
A personal message group can be created by a user in the Paging screen. A personal message group is a set of message recipients that can be named and saved as a group by a user. The user can then easily select that particular group of users at any time.
NOTE: Paging from the Paging screen differs from paging in any other screen in that multiple recipients can be selected only in the Paging screen.
Sending a Page
Sending a page consists of selecting the message recipients and creating a message. An individual can receive a page if the following conditions are met.
• The individual must be assigned a pager.
• The individual’s status must allow them to receive a page.
• The On Pager option must be selected in the Messaging tab in the Listings form in Smart Center for that individual.
• Paging for Smart Web must be enabled for that individual in the Module Access tab in the Listings form in Smart Center.
If an individual cannot receive a page, the page message is stored with an operator, and can be retrieved by that individual from the operator or in the Personal Profile screen in Smart Web.
Using the Quick Page Feature
The Quick Page feature enables you to page one recipient using the Quick Page link displayed in the Smart Web title bar. This feature is useful if you know the messaging ID for the individual to whom you want to page.
For more information about using Quick Page, please refer to Paging with the Quick Page Feature.
Paging from Other Screens
In addition to paging from the Paging screen, you can also page a profile from other screens within Smart Web. When paging is available, a pager icon displays next to the profile name. Simply click the pager icon to send a page to that individual.
Paging Screen and the Paging/Directory Screen
Your system may be configured to display the Paging/Directory screen instead of the Paging screen. If this is the case, phone numbers for the person and the department with which the person is associated are also displayed. This enables the user to have the paging features and phone numbers available on the same screen.
Note that your system can only display one of the screens. If your system includes the Paging screen, the Paging/Directory screen cannot also be included, and vice versa.
For more information about the Paging/Directory screen, please refer to Paging from the Consolidated Paging/Directory Screen.
Getting Started with Paging
The topics in this section explain how to select message recipients, create a personal message group, and send a page from the Paging screen.
Understanding the Paging Screen
Understanding the Paging Screen discusses the icons used in the Paging screen. Examples of the paging screen for numeric pages, alphanumeric pages, pages sent using a paging template, and messages are included.
Paging Restrictions
Paging Restrictions discusses how the recipient’s status affects a page, selecting a message group that is assigned a password, and selecting a person using Restricted Access Paging (RAP).
Paging One Recipient
Paging One Recipient explains how to page one recipient from the Paging screen.
Paging Multiple Recipients
Sending a Page to Multiple Recipients explains how to select more than recipient for a page.
Working with Personal Message Groups
Working with Personal Message Groups explains how to create a personal message group and send a page to the members of a personal message group.
Receiving a Paging Down or Paging Delay Message
Receiving a Paging Down or Paging Delay Message discusses the paging down or paging delay feature, which alerts a user that the paging system, when paging from Smart Web, is either down and unavailable or delayed.
Using Paging Templates
Paging Templates explains how a paging template is specified for an individual or on-call group and how to select a template and enter the required information.
Working with Message Priority
Working with Message Priority explains the different types of message priorities that can be assigned to a page and how they work together.
Paging from the Paging/Directory Screen
Paging from the Consolidated Paging/Directory Screen discusses the Paging/Directory screen, which is an alternative to the Paging screen. Your system cannot display both screens. The Paging/Directory screen includes the phone numbers for the person and the department with which the person is associated. This enables the user to have the paging features and phone numbers available on the same screen.
Paging using the Coverage Exception Override Feature
Paging using the Coverage Exception Override Feature explains how to use the coverage exception override feature to allow an operator to override an existing coverage exception. The operator can choose to override the coverage exception and page the person being covered or can page the person providing coverage.
Paging from the Other Smart Web Screens
Paging from Other Smart Web Screens explains how to send a page from other Smart Web screens.