Directory records can be searched for in both the Global Search and Directory Search screens. Both screens enable an operator to search for profile for a person or a function and send a page. However, depending on which screen you search, more information may be available.
In addition, the global search feature may be available on all screens as a search field. This enables you to quickly perform a global search without first accessing the Global Search screen. This feature is configurable.
Global Search Field
The global search field may be available in the upper right corner of the screen, if you system is configured for this feature. The global search field enables you to quickly perform a global search without first accessing the Global Search screen.
For more information, please refer to Using the Global Search Field.
Global Search Screen
The Global Search screen is the default screen that displays when Smart Web is accessed. This screen enables operators to search for profiles (people and functions), on-call groups, and directory records (such as departments). If the record can be paged, the pager icon displays which can be clicked to send a page. The record type is displayed for each record: Profile, On-Call or Directory.
The search results include the pager icon for paging, plus other icons which are used to display and update on-call assignments. The name of the record, title, and department is also included.
This screen also includes links to access the Directory Search, Paging, and On-Call Search screens.
For more information about using the Global Search screen, please refer to Performing a Global Directory Search.
Directory Search Screen
The Directory Search screen enables operators to search for profiles on more fields than just by name. Note that on-call and directory records cannot be searched for in this screen, as they can be in the Global Search screen.
A search can be performed by last name, first name, department, title, phone number, or phone number type, or any combination of these fields. Be aware that searching on more than one field limits the search results to only those records that contain all of the search criteria. If the record can be paged or emailed, the pager and email icons display, which can be clicked to send the message.
The search results include the pager icon for paging and emailing, plus other icons which show the current status, instructions, and exceptions, as well as other options. The profile name, phone numbers and types, title, and department are also displayed by default.
NOTE: A profile must have an entry in at least one directory record, such as a title or a phone number, before the profile will be included in the directory search results.
For more information about using the Directory Search screen, please refer to Performing a Directory Search.
Directory Information Discrepancies
In some cases, you may notice that directory information for a person or a department is not correct or should be updated. If available, you can use the Directory Discrepancy Form tab to report to a database manager that directory information should be updated.
For more information about using the Directory Discrepancy Form tab to report a change, please refer to Reporting a Directory Discrepancy.
NOTE: This feature may not be available for your organization. Please refer to your system administrator for more information.